Shipping policy
Production Time:
Please see the website banner for current shipping dates; your order will be shipped in the month that is specified on the website banner. If you are in need of an item by a specific date, please contact us to discuss this. Occasionally we can accommodate a rush order for an added fee. However, please remember that production usually takes between 8-12 weeks for made-to-order items.
Production time will be extended if your measurement worksheet is not filled in within 10 business days and/or you fail to provide supplies (that you stated you would provide when ordering, such as fabric) within 3 weeks of purchase.
If an item is labeled "Ready to Ship," it will be shipped in 3-5 days. "Made to Order" items will be shipped within the month specified on the website banner or within the date range discussed after you contacted us.
Shipping Provider:
All packages are shipped through the United States Postal System (USPS). Although we will ship the order to you within the month specified, we cannot account for the USPS. Due to the issues with the USPS since the pandemic began, items are often taking longer to ship. Even a Priority Mail 1-Day package took three days for a customer this past fall. Please keep this in mind when ordering.
Domestic (U.S.) Shipping:
Economy shipping is free on orders of $50 or more. If you need your order faster, please choose Standard Shipping (USPS Priority Mail) or Express Shipping (USPS Priority Mail Express) at checkout. We use USPS for shipping, and tracking is available on all packages through the USPS.
International Shipping:
- Germany: Due to the new LUCID packaging requirements, Stitchin' Addiction is currently only accepting orders from Germany on our Etsy site. If the item you want is not in our Etsy store, please contact us, and we will respond with an Etsy listing link within 48 hours.
- U.K.: Due to the latest Brexit requirements, Stitchin' Addiction cannot accept orders costing £135 or less on our website. If you want to order something of that value, please place that order in our Etsy store. (If the item you want is not in our Etsy store, please contact us, and we will get it up for you there within 48 hours.) If you place an order on our website that is £135 or less, your order will be refunded and not fulfilled. Orders over £135 are welcome on our website. Shipping will be calculated at checkout, and you may choose a faster shipping option, if desired. All packages will be shipped through USPS, and your tracking number, if available for your country, will be provided when your package ships. Please also note that shipping charges do not include duties and taxes. You, as the customer, will be responsible for paying the duties and taxes once your package arrives.
- All other countries: Shipping will be calculated at checkout. (Some countries will also have options to choose faster shipping, if desired.) All packages will be shipped through USPS, and your tracking number, if available for your country, will be provided when your package ships. Please also note that shipping charges do not include duties and taxes. You, as the customer, will be responsible for paying the duties and taxes once your package arrives.